FREQUENTLY ASKED QUESTIONS about ORDERING BOOKS

How do I order books from HIP?

You can order online or by mail, fax or phone.

To order online, simply click on the book titles you want in order to add them to your cart. When you are ready, hit check out and your total cost, shipping charges and any applicable taxes will be automatically added.

To order by mail, fax or phone, download the PDF ORDER FORM, select the titles you want and send it in, along with a PO number or bank transfer. Any additional fees and shipping costs will be added at the warehouse and you will receive a receipt or invoice by mail or e-mail.

 

Do you have to be a teacher to order books?

Many parents and other caregivers order HIP books for their children to read at home. As well, HIP Books have been purchased widely for adult education centers, English language learning centers, juvenile detention centers and other facilities where there is a need for support for struggling readers.

How long does it take to receive books that are ordered?

While we usually turn orders around within one week, please allow up to two weeks for delivery. If you need an order in a hurry, please contact us to arrange for expedited shipping. If more than two weeks has elapsed between placing and receiving your order, please let us know and we will track your order. (Phone 1-855-446-1316 or send an email to [email protected].)

What payment methods do you accept?

Credit cards must be used for online orders. For school purchase orders, you may use your PO order form or download the pdf HIP order form and submit by fax, email or telephone. HIP will invoice your school or district for payment. Orders will also be accepted accompanied by a check/cheque or bank transfer.

What if I placed an order and haven't received my books yet?

If you have questions about your order please contact us at 1-855-446-1316 (toll-free) or [email protected].

What if I order a book that doesn't work for my students?

At High Interest Publishing, there is nothing more important to us than getting the right books into the hands of young readers. If you are dissatisfied with an order for any reason, please contact us directly (toll-free 1-855-446-1316 or [email protected]) to discuss your concerns and we will arrange for a replacement or refund.

Do you ship your books outside of North America?

Of course! HIP Books have been shipped around the world, often for use in international schools or English language classes. Contact HIP directly at [email protected] for information about how to order outside North America.

How can I see a sample of a HIP book?

There are excerpts of most of our books for free viewing on Googlebooks. On the HIP website, just click on the individual book details for a link to the Googlebooks excerpt. If you would like to see an entire book, just give our office a call at 1-855-446-1316 (toll-free) to give us an indication of your student needs and we’d be pleased to have an appropriate sample or samples sent to you.