Currency for your order: If you order from a US address, you’ll be billed in US dollars. If you order from a Canadian address, you’ll be billed in Canadian dollars. (Read on for International Shipping.)
Shipping and handling: Our shipping and handling charge in the continental US and Canada is 10% of the undiscounted total of the order (the catalog price of the books). The minimum charge is $6.95.
Shipping information: US orders are shipped – usually by UPS, sometimes by USPS – from our warehouse in Buffalo, NY. Canadian orders are shipped from our warehouse in Aurora, Ontario. For inquiries about your order, please contact the office (toll-free) at 1-855-446-1316 or email [email protected]
International Shipping: We welcome the opportunity to send HIP novels and teacher material all over the world. Please see here for more information.
E-book downloads are available immediately on the confirmation page if your order has been placed successfully. You get two downloads of each file. You can also download later using your MY ACCOUNT page and the downloads will be listed. If there’s a problem, please check the Ebook Help page or contact the office.
Satisfaction guaranteed. If you are not satisfied with your order for any reason, or if your books arrived damaged, please contact the office for replacements, exchanges or refunds.